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Privacy Policy

Last updated: November 6, 2026

CustomSongNow, New Delhi, India. This policy explains what we collect, why, and your choices. It applies to customers in the United States, Canada and elsewhere.

What we collect

  • Order details: your name and email, the recipient's name and the story, names and preferences you share.
  • Account: your email and login history (we don't use passwords).
  • Payments: handled by PayPal. We receive confirmation, your PayPal email and country, never your card number.
  • Support chats: messages and files you send to our assistant or team.
  • Security and activity logs: IP address, approximate country, device and browser, time zone, and the times you view, play or download your order and click on our pages. We use this to prevent fraud, deliver what you bought, and resolve payment disputes. To show prices in your currency we look up the country of your IP address with an IP location service (ipwho.is or ip-api.com).
  • Cookies: essential cookies (login, security, currency) and advertising measurement (Meta Pixel / Conversions API). Your email is sent to Meta only in hashed form.

Photo cards

Photos you add in the card designer stay in your browser and are not uploaded to our servers.

How we use it

To create and deliver your song, provide support and revisions, run hearts and promotions, prevent fraud, meet legal and tax obligations, and measure our ads. We don't sell your personal information.

Who we share it with

Service providers that help run the service: PayPal (payments), hosting and Cloudflare (website, storage, security), OpenAI and our music-generation provider (only the details needed to write and produce your song), email delivery, and Meta (ad measurement). Some are outside your country, including in the USA and India.

How long we keep it

Songs, orders and activity logs: about 6 months after your order (longer if needed for tax, a dispute, or the law). Unpaid previews: 30 days.

Your rights

You can ask to access, correct, or delete your data, or opt out of marketing, by emailing support@customsongnow.com. California and Canadian residents have these rights under CCPA/CPRA and PIPEDA; we'll respond within 30 days.

Marketing emails

Only with your consent, and every email has an unsubscribe link. Order and support emails are always sent.