Refund Policy
Last updated: November 6, 2026
Hear a free preview before you pay. Unlimited revisions after. Still not happy? Full refund within 7 days.
1. Listen before you pay
Every order starts with a free 60-second preview of your actual song, so you know what you're getting.
2. Unlimited revisions
Not quite right? Request changes from your song page, a name, a lyric, the style, the voice. Revisions are free.
3. Full refund within 7 days
If you're still not happy, email support@customsongnow.com or chat with us within 7 days of payment. We'll refund the full amount to your original payment method.
4. Late delivery
If we don't deliver your full song within 3 days of payment, you can request a full refund at any time.
5. Add-ons
Add-ons (Lyrics PDF, photo card, 30-minute delivery) are refundable within 7 days. If rush delivery is late, we refund the rush fee automatically on request.
6. Timing
We process refunds within 2 business days. Your bank or PayPal may take 3–10 business days to show it. Hearts earned on a refunded order are removed; hearts you used are returned.
7. Please contact us first
If something is wrong, contact us before opening a dispute with your bank or PayPal, we reply within 24 hours and refunding directly is faster for you.