Terms of Service

Last updated: November 6, 2026

These terms apply when you use customsongnow.com. CustomSongNow, New Delhi, India. By creating a preview or placing an order you agree to them.

1. The service

We create a personalized song from the details you share. Lyrics are written around your story and the music and vocals are produced with AI-assisted music tools. Songs are not performed by a live human singer and do not imitate real artists.

2. Free preview

You can listen to the first 60 seconds of your song for free before paying. Free previews are limited per person per day to prevent abuse.

3. Prices and payment

Prices are shown before checkout in USD (USA and most countries) or CAD (Canada). Add-on prices may change after promotional periods. Payment is processed by PayPal; we never see or store your card number. Your statement will show PAYPAL *CUSTOMSONG.

4. Delivery

After payment, the full song is usually delivered within 12 hours, or within 30 minutes with the rush add-on. Delays can happen during peak holidays; if your song isn't delivered within 3 days you may request a full refund.

5. Revisions and refunds

Reasonable revisions are included at no charge. If you're not happy, you can request a full refund within 7 days of payment. See our Refund Policy.

6. Accounts, codes and hearts

You can log in with a one-time code sent to your email. The first-order code is for one first order per person and household, for logged-in customers, until its stated end date. Hearts are a loyalty reward with no cash value; they can't be sold or transferred and may be removed if the related order is refunded or if we detect abuse.

7. Your content

You confirm you have the right to share the names, stories and photos you send, and that they're not unlawful, hateful, explicit or infringing. We may refuse requests that copy existing lyrics, imitate real artists, or target someone harmfully.

8. Using your song

You may use your song, lyrics PDF and photo card for personal, non-commercial purposes, including sharing on social media and playing at events. Commercial use, streaming distribution or resale requires our written permission.

9. Access and storage

You can stream and download your song from your account. Please keep your own copy; we store files for at least 6 months.

10. Fraud prevention

To protect customers we log technical information (such as IP address, device and time zone) and may block payments or accounts that show signs of fraud.

11. Liability

Our total liability for any order is limited to the amount you paid for it.

12. Contact

support@customsongnow.com · New Delhi, India